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Troubleshooting SoftChalk

 

Troubleshooting Softchalk

If you are having issues with Soft chalk , please ensure to follow the following course of actions to resolve the issue.


A ) Clear your Browser Cache :

 

How to clear your Cache in Chrome :


1
Open the settings on Chrome : Click the menu icon in the upper right corner of the browser to the right. Click settings on the bottom of the menu.

A faster way to get there is to press Control+⇧ Shift+Delete on a PC, or if you're using a Mac ⇧ Shift+⌘ Command+Delete.
 
Image titled Clear Your Browser's Cache Step 1



2
From settings, click "Show advanced settings...". It's located at the very bottom of the settings section.
 
Image titled Clear Your Browser's Cache Step 2




3
Scroll to the privacy section and click "Clear browsing data".
 
Image titled Clear Your Browser's Cache Step 3




4

Select "Cached images and files". Uncheck all other options to avoid deleting browser history, cookies and other things you may wish to retain. Change "Obliterate the following items from" to "the beginning of time".
 
Image titled Clear Your Browser's Cache Step 4




5
Select "Clear Browsing data". Click on the Clear browsing data button to clear your cache.
 
Image titled Clear Your Browser's Cache Step 5
 





How to clear your Cache in Firefox :

1

Click the menu button New Fx Menu and choose Options.



2

Select the Advanced panel.





3

Click on the Network tab.

 
 
4
 
In the Cached Web Content section, click Clear Now.
clear cache incontent

Close the about:preferences page. Any changes you've made will automatically be saved.

 

 

 

B) Update Java :

 

Updating Java resolves most of the Saba centra issues . you can download and install java from here

Step 1 

Click on the windows start button  on the bottom left corner of your screen




Step 2 

Type  "Configure Java" (without the quotes)  in the search box




Step 3

Click on "Configure Java" among the search result 


Step 4

Click on the " Update" tab  




Step 5 :

Click on " Update now" to update Java

If you are still having issues with  Soft Chalk , Please feel free to submit a support ticket for assistance here.

 

If you are still having issues with  Soft Chalk , Please feel free to submit a support ticket for assistance here.

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Topic Information
  • Topic #: 16127-245
  • Date Created: 03/22/2013
  • Last Modified Since: 09/20/2016
  • Viewed: 588